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Our highly experienced staff has
filled over a hundred thousand Internet orders since 1999
LG, LLC
DBA
Rocket-Chem.com
General Terms of Sale
THE FOLLOWING DESCRIBES THE TERMS ON WHICH LG, LLC.
OFFERS ITEMS FOR PURCHASE OR BID
Effective 8/1/2014
This agreement describes the terms and conditions applicable to the
bid or purchase of any and all items LG, LLC markets and sells on all
internet sites where LG, LLC conducts business.
This document is a binding legal contract and is intended to protect
the customer as well as LG, LLC.
LG, LLC may amend this buyer’s agreement at any time by posting the
amended terms on our company website located at www.Rocket-Chem.com.
All amended terms will automatically be effective one days after they
are initially posted on our company website, unless otherwise stated
within our Buyers Agreement. This agreement may not be amended for any
reason, except in consensual writing signed by both the customer and
LG, LLC. This agreement is effective for all new bids or purchases.
100% Satisfaction Guarantee,
For goods sold and shipped within the
USA LG, LLC provides a 30-day inspection period from the date of
shipping in which the customer may notify LG, LLC of any defects or
shipping damages. We offer a 100% Satisfaction Guarantee. If the
customer is dissatisfied with the product it may be returned if LG,
LLC is notified within 30 days from date shipped. LG, LLC will not accept any
returns without an RMA number. To obtain a return authorization
number, contact us by the methods described under the contact
section of this agreement. All returned goods must have the RMA
number clearly visible on the outside of the package. The package
must be shipped to us within 5 days of the RMA being issued. The
customer must include a note inside the package with the RMA#, the
contact information and description of request. A package that
arrives without an RMA # or that is returned to a location other
than the address listed below can be refused.
Return Address:
Rocket-Chem
1794 Marshell Rd.
Wetumpka, AL 36093
Contact and Communications.
Email is an easy and convenient means in which to contact LG,
LLC. However, it is not a reliable means of communications and it
should never be assumed that any email the customer sends to LG, LLC
has reached its intended destination, unless he/she receives a clear
response regarding each individual email that he/she has sent to LG,
LLC. Many emails that LG, LLC sends or responds to are often
rejected by the host system for various reasons. Therefore, it is
imperative that the customer contact LG, LLC by way of FAX or
telephone for all concerns or inquiries that require immediate
attention. Our company attempts to answer all email that we receive
with in 2 business days. LG, LLC normally does not answer email on
weekends, holidays or after normal business hours. If the customer
does not get a response from LG, LLC within 2 business days of
his/her initial contact attempt then he/she should assume that the
email has failed. If a customer’s inquiry is of a nature that needs
immediate attention, or the email has failed, he/she should promptly
contact us by phone, FAX, U.S. Mail, or other mail carrier. For any
form of time sensitive request, such as but not limited to, return
authorization or refunds, we will extend the time period by two days
when email fails where the customer must contact us phone or use
snail mail. If you use U.S. Mail, or other carrier, the postmarked
date will be considered the contact date.
Mailing Address:
LG, LLC
1794 Marshell Rd
Wetumpka, AL 36093
Bidding and Buying.
Customers are obligated to complete the transaction with LG, LLC if
he/she purchases an item through one of LG, LLC’s fixed price
formats or if they are the highest bidder, as described below. If
you the highest bidder at the end of an auction (meeting the
applicable minimum bid or reserve requirements) and the bid is
accepted by LG, LLC, you are obligated to complete the transaction
with us. By bidding on an item you consent to be bound by this
agreement and the conditions of sale included in the item's
description so long as those conditions of sale are not in violation
of the auction company's rules or unlawful. Bids are not retractable
excluding exceptional circumstances including, but not limited to, a
material change in the products description after you bid, or a
clear typographical error is made.
Payment.
The customer agrees to pay LG, LLC in full for sold items and the
applicable shipping and handling fees within seven days of the
closing of an auction or sale date. Accounts that are more than
seven days past due may be considered a breach of this agreement.
It is the buyer’s responsibility to get his/her payment to LG, LLC
correctly. LG, LLC will send an email when the customer’s payment
is posted. The customer should not assume that his/her payment has
reached us until he/she receives valid conformation. If a customer
does not receive a conformation by email in the expected time,
please contact us. If paying by electronic means such as Paypal or
credit card, we will only be able to ship to the verified billing
address on file with that company. Also if paying by credit card
you may be required to provide a FAX copy of your photo ID and
credit card. Payments by check are held 15 days to clear our bank
before shipping.
Over payment.
Sending the proper payment is the buyer’s responsibility. In the
event the buyer over pays through no fault of LG, LLC , we will
first attempt to apply the over payment to any unpaid balances that
may be due. If no other balances are due we will refund the over
payment as follows; If payment was made by electronic means such as
credit card, we will credit the amount of the over payment less any
fees that LG, LLC is charged by the processor and an additional
$2.00 handling fee. If the over payment was made by check or money
order, we will issue a check for the full amount of the over payment
less a $2.00 handling fee.
Pictures appearance, perception, and glare.
LG, LLC attempts to display pictures that represent the most typical
specimen of our merchandise.
Liability Limit.
LG, LLC is not responsible for the use or misuse of any of our
products. Our maximum liability will not be greater than the actual
amount paid for the item, plus the normal shipping and handling
fees.
Errors and omissions.
In the event of a material error or omission in the description
of any item the buyer may cancel the transaction and is entitled to
a 100% refund of the amount paid for the item plus any shipping and
handling paid to LG, LLC . The buyer will also be entitled to free
priority shipping on their next purchase. If an error occurs in the
starting bid price of any auction item, we may cancel the auction
before or after the auction closes with out remedy to the buyer
other than a complete refund of any money paid. The buyer is not
entitled to any other remedy other than described here.
No longer available or out of stock items.
In the rare event that any item is temporarily out of stock we
may delay shipment of up to ten business days. If an item is
unavailable for more than ten business days, or becomes lost,
damaged, or any reason that prevents us from delivering the item,
the buyer upon request is entitled to a 100% refund of all money
paid for the item and shipping plus the buyer will be entitled to
free standard shipping on the next purchase. The buyer is not
entitled to any other remedy other than described here.
Payments by Credit Card.
LG, LLC will accept credit cards for payment as cash. In order to
reduce credit card fraud, we reserve the right to require
identification of card holder.
Electronic Payment, Paypal and Bid Pay.
We will accept these forms of payment as cash. We reserve the right
to decline any electronic payment that doesn't meet our internal
policies. Most electronic payment companies restrict us to ship
only to the verified address on file with that company. In these
cases we may refuse to ship to any other address. The buyer agrees
not to process any charge backs for any payment that the buyer had
authorized. LG, LLC will credit the account from which the
payment was sent for any items returned for refund or any items lost
in shipping that comply with the terms of this agreement.
Buyer agrees to waive the tracking number and proof of delivery
required by applicable companies unless buyers selects and pays for
UPS, Federal Express or Express Mail shipping in the USA.
Breach.
Without limiting other remedies, we may immediately issue a warning;
we may terminate your transaction and refuse to provide any services
to you; you may forfeit any and all rights for an exchange or refund
for any reason including items lost in the mail and any undelivered
goods: (a) if you breach this Agreement or the documents it
incorporates by reference; (b) if you fail to pay in full within 7
days of the close of the auction or purchase date for all items; or
(c) if you damage LG, LLC by leaving harmful or negative comments
that are false or unsubstantiated in any public forum of any
Internet auction or on-line store; or (d) You fail to contact us by
the methods described in the "Contact and Communications" section of
this document and give us an opportunity to correct the problem
before leaving harmful or negative comments that are in any public
forum of any Internet auction or on line store.
Litigation.
Any legal controversy or legal clam arising out of or relating to
this Agreement, our services or products shall be resolved in the
jurisdiction of LG, LLC's home office in Elmore County, Alabama. By
making a purchase with LG, LLC, buyer agrees to submit to the
jurisdiction of Elmore County, Alabama, and specifically waives any
defense of lack of personal jurisdiction. LG, LLC further sets the
sum of $1,500.00 as liquidated damages for breach of this agreement
as set out in paragraphs 7, 8 and 15, above, a reasonable attorney's
fee, and the sum of $500.00 as liquidated damages for breach of this
agreement regarding charge backs as set out in paragraphs 12 and 13
above. In the event the court rules against LG, LLC, we will pay the
judgment within 30 days unless an appeal is filed. In the event the
court rules in favor of LG, LLC, we may charge the judgment to the
customer's credit card on file unless appeal is filed and appeal
bond posted. Access to LG, LLC through the Internet shall not be
construed as LG, LLC’s purposeful availment of the privileges or
benefits of doing business in any state or legal jurisdiction other
than the State of Alabama. This Agreement shall be governed by and
construed in accordance with the laws of the State of Alabama,
without regard to it’s conflicts or choice of laws principles. In
any legal action arising out of or relating to this Agreement, our
services or products, the Elmore County Court, State of Alabama,
shall have sole and exclusive jurisdiction and venue, over such
action, or if that court lacks subject matter jurisdiction, the
United States District Court for the Middle District of Alabama,
shall have sole and exclusive jurisdiction and venue over such
action.
General.
This Agreement shall be governed in all respects by the laws of the
State of Alabama as such laws are applied to agreements entered into
and to be performed entirely within Alabama between Alabama
residents. We do not guarantee continuous, uninterrupted, or secure
access to our services, and operation of our site may be interfered
with by numerous factors outside of our control. If any provision of
this Agreement is held to be invalid or not enforceable, such
provision shall be struck and the remaining provisions shall be
enforced. You agree that this Agreement and all incorporated
agreements may be automatically assigned by LG, LLC, in our sole
discretion, to a third party in the event of a merger or
acquisition. Headings are for reference purposes only and in no way
define, limit, construe, or describe the scope, or extent of such
section. Our failure to act with respect to a breach by you or
others does not waive our right to act with respect to subsequent or
similar breaches by others.
Reserve The right To Restrict Access or cancel auction.
We reserve the right to restrict access to any of our Internet sites
and auctions. We have the right to block or other wise refuse
service to any one that has breached this agreement. If we send
notice in any form or we add any name to a blocked bidder list on
any site, the Buyer is considered banned from any further
transaction with LG, LLC regardless of any alias used. We reserve
the right to cancel any and all bids and cancel any auction before
it closes for any reason.
Shipping and Shipping Rates.
Auction items can be combined for up to five days for the rates in
our shipping table when registering on our web site. In addition you
may combine auction items and items from our on line store at the
same time for additional savings. It is the responsibility of the
buyer to combine the items and calculate the shipping. We do not
combine items automatically. However, after each auction closes,
we will send you a notice with a custom link to register your item
at our web site. By following the instruction that will be
provided, you will be able to combine multiple auctions on our web
site and it will calculate the shipping discount correctly. We will
prepare a buyer's statement by request only. The buyer's statement
will list and group all of your items that are due with the shipping
rates listed below. Unless you use our web site to register your
items and calculate your shipping you may be responsible for the
full amount of shipping for each auction item. We can not ship UPS
to any US Post box.
Lost Shipment Policy. LG, LLC
will insure all shipment. We
guarantee safe delivery of all orders. However if a shipment
is lost you must allow the carrier time to find the item normally 7
days before we can reship or refund the order.
Refund Policy.
All returned items must be in original condition with all of the
original packing materials. The normal processing time
for refunds is 30 days. At certain busy times it can be as long
as 6 weeks or more. Please be patient as we process your refund.
If this processing time presents a hardship for you, please contact
us and we will attempt to expedite your refund.