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Our highly experienced staff has filled over a hundred thousand Internet orders since 1999

 

LG, LLC
DBA
Rocket-Chem.com
General Terms of Sale

THE FOLLOWING DESCRIBES THE TERMS ON WHICH LG,  LLC.
OFFERS ITEMS FOR PURCHASE OR BID

Effective 8/1/2014

This agreement describes the terms and conditions applicable to the bid or purchase of any and all items LG, LLC markets and sells on all internet sites where LG, LLC conducts business. This document is a binding legal contract and is intended to protect the customer as well as LG, LLC.

LG, LLC may amend this buyer’s agreement at any time by posting the amended terms on our company website located at www.Rocket-Chem.com. All amended terms will automatically be effective one days after they are initially posted on our company website, unless otherwise stated within our Buyers Agreement. This agreement may not be amended for any reason, except in consensual writing signed by both the customer and LG, LLC. This agreement is effective for all new bids or purchases.

  1. 100% Satisfaction Guarantee,  For goods sold and shipped within the USA LG, LLC provides a 30-day inspection period from the date of shipping in which the customer may notify LG, LLC of any defects or shipping damages. We offer a 100% Satisfaction Guarantee.  If the customer is dissatisfied with the product  it may be returned if  LG, LLC is notified within 30 days from date shipped.   LG, LLC will not accept any returns without an RMA number. To obtain a return authorization number, contact us by the methods described under the contact section of this agreement. All returned goods must have the RMA number clearly visible on the outside of the package. The package must be shipped to us within 5 days of the RMA being issued.  The customer must include a note inside the package with the RMA#, the contact information and description of request. A package that arrives without an RMA # or that is returned to a location other than the address listed below can be refused.

    Return Address:
    Rocket-Chem
    1794 Marshell Rd.
    Wetumpka, AL 36093

     
  2. Contact and Communications.
    Email is an easy and convenient means in which to contact LG, LLC. However, it is not a reliable means of communications and it should never be assumed that any email the customer sends to LG, LLC has reached its intended destination, unless he/she receives a clear response regarding each individual email that he/she has sent to LG, LLC. Many emails that LG, LLC sends or responds to are often rejected by the host system for various reasons. Therefore, it is imperative that the customer contact LG, LLC by way of FAX or telephone for all concerns or inquiries that require immediate attention. Our company attempts to answer all email that we receive with in 2 business days. LG, LLC normally does not answer email on weekends, holidays or after normal business hours. If the customer does not get a response from LG, LLC within 2 business days of his/her initial contact attempt then he/she should assume that the email has failed. If a customer’s inquiry is of a nature that needs immediate attention, or the email has failed, he/she should promptly contact us by phone, FAX, U.S. Mail, or other mail carrier. For any form of time sensitive request, such as but not limited to, return authorization or refunds, we will extend the time period by two days when email fails where the customer must contact us phone or use snail mail. If you use U.S. Mail, or other carrier, the postmarked date will be considered the contact date.

    Our main email address is: gmarshjr69@gmail.com

    Mailing Address:
    LG, LLC
    1794 Marshell Rd
    Wetumpka, AL 36093

     
  3. Bidding and Buying.
    Customers are obligated to complete the transaction with LG, LLC if he/she purchases an item through one of LG, LLC’s fixed price formats or if they are the highest bidder, as described below. If you the highest bidder at the end of an auction (meeting the applicable minimum bid or reserve requirements) and the bid is accepted by LG, LLC, you are obligated to complete the transaction with us. By bidding on an item you consent to be bound by this agreement and the conditions of sale included in the item's description so long as those conditions of sale are not in violation of the auction company's rules or unlawful. Bids are not retractable excluding exceptional circumstances including, but not limited to, a material change in the products description after you bid, or a clear typographical error is made.

     
  4. Payment.
    The customer agrees to pay LG, LLC  in full for sold items and the applicable shipping and handling fees within seven days of the closing of an auction or sale date. Accounts that are more than seven days past due may be considered a breach of this agreement.  It is the buyer’s responsibility to get his/her payment to LG, LLC  correctly. LG, LLC  will send an email when the customer’s payment is posted. The customer should not assume that his/her payment has reached us until he/she receives valid conformation. If a customer does not receive a conformation by email in the expected time, please contact us.  If paying by electronic means such as Paypal or credit card, we will only be able to ship to the verified billing address on file with that company.   Also if paying by credit card you may be required to provide a FAX copy of your photo ID and credit card.  Payments by check are held 15 days to clear our bank before shipping.

     
  5. Over payment.
    Sending the proper payment is the buyer’s responsibility. In the event the buyer over pays through no fault of LG, LLC , we will first attempt to apply the over payment to any unpaid balances that may be due. If no other balances are due we will refund the over payment as follows; If payment was made by electronic means such as credit card, we will credit the amount of the over payment less any fees that LG, LLC  is charged by the processor and an additional $2.00 handling fee. If the over payment was made by check or money order, we will issue a check for the full amount of the over payment less a $2.00 handling fee.

     
  6. Pictures appearance, perception, and glare.
    LG, LLC attempts to display pictures that represent the most typical specimen of our merchandise.
     
  7. Liability Limit.
    LG, LLC is not responsible for the use or misuse of any of our products. Our maximum liability will not be greater than the actual amount paid for the item, plus the normal shipping and handling fees.

     
  8. Errors and omissions.
    In the event of a material error or omission in the description of any item the buyer may cancel the transaction and is entitled to a 100% refund of the amount paid for the item plus any shipping and handling paid to LG, LLC . The buyer will also be entitled to free priority shipping on their next purchase. If an error occurs in the starting bid price of any auction item, we may cancel the auction before or after the auction closes with out remedy to the buyer other than a complete refund of any money paid. The buyer is not entitled to any other remedy other than described here.

     
  9. No longer available or out of stock items.
    In the rare event that any item is temporarily out of stock we may delay shipment of up to ten business days. If an item is unavailable for more than ten business days, or becomes lost, damaged, or any reason that prevents us from delivering the item, the buyer upon request is entitled to a 100% refund of all money paid for the item and shipping plus the buyer will be entitled to free standard shipping on the next purchase.  The buyer is not entitled to any other remedy other than described here.

     
  10. Payments by Credit Card.
    LG, LLC will accept credit cards for payment as cash. In order to reduce credit card fraud, we reserve the right to require identification of card holder.
     
  11. Electronic Payment, Paypal  and Bid Pay.
    We will accept these forms of payment as cash. We reserve the right to decline any electronic payment that doesn't meet our internal policies.  Most electronic payment companies restrict us to ship only to the verified address on file with that company.   In these cases we may refuse to ship to any other address.  The buyer agrees not to process any charge backs for any payment that the buyer had authorized. LG, LLC will credit the account from which the payment was sent for any items returned for refund or any items lost in shipping that comply with the terms of this agreement.  Buyer agrees to waive the tracking number and proof of delivery required by applicable companies unless buyers selects and pays for UPS, Federal Express or Express Mail shipping in the USA. 

     
  12. Breach.
    Without limiting other remedies, we may immediately issue a warning; we may terminate your transaction and refuse to provide any services to you; you may forfeit any and all rights for an exchange or refund for any reason including items lost in the mail and any undelivered goods:  (a)  if you breach this Agreement or the documents it incorporates by reference;  (b) if you fail to pay in full within 7 days of the close of the auction or purchase date for all items; or  (c)  if you damage LG, LLC by leaving harmful or negative comments that are false or unsubstantiated in any public forum of any Internet auction or on-line store; or (d) You fail to contact us by the methods described in the "Contact and Communications" section of this document and give us an opportunity to correct the problem before leaving harmful or negative comments that are in any public forum of any Internet auction or on line store.

     
  13. Litigation.
    Any legal controversy or legal clam arising out of or relating to this Agreement, our services or products shall be resolved in the jurisdiction of LG, LLC's home office in Elmore County, Alabama. By making a purchase with LG, LLC, buyer agrees to submit to the jurisdiction of Elmore County, Alabama, and specifically waives any defense of lack of personal jurisdiction. LG, LLC further sets the sum of $1,500.00 as liquidated damages for breach of this agreement as set out in paragraphs 7, 8 and 15, above, a reasonable attorney's fee, and the sum of $500.00 as liquidated damages for breach of this agreement regarding charge backs as set out in paragraphs 12 and 13 above. In the event the court rules against LG, LLC, we will pay the judgment within 30 days unless an appeal is filed. In the event the court rules in favor of LG, LLC, we may charge the judgment to the customer's credit card on file unless appeal is filed and appeal bond posted. Access to LG, LLC through the Internet shall not be construed as LG, LLC’s purposeful availment of the privileges or benefits of doing business in any state or legal jurisdiction other than the State of Alabama. This Agreement shall be governed by and construed in accordance with the laws of the State of Alabama, without regard to it’s conflicts or choice of laws principles. In any legal action arising out of or relating to this Agreement, our services or products, the Elmore County Court, State of Alabama, shall have sole and exclusive jurisdiction and venue, over such action, or if that court lacks subject matter jurisdiction, the United States District Court for the Middle District of Alabama, shall have sole and exclusive jurisdiction and venue over such action.

     
  14. General.
    This Agreement shall be governed in all respects by the laws of the State of Alabama as such laws are applied to agreements entered into and to be performed entirely within Alabama between Alabama residents. We do not guarantee continuous, uninterrupted, or secure access to our services, and operation of our site may be interfered with by numerous factors outside of our control. If any provision of this Agreement is held to be invalid or not enforceable, such provision shall be struck and the remaining provisions shall be enforced. You agree that this Agreement and all incorporated agreements may be automatically assigned by LG, LLC, in our sole discretion, to a third party in the event of a merger or acquisition. Headings are for reference purposes only and in no way define, limit, construe, or describe the scope, or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches by others.

     
  15. Reserve The right To Restrict Access or cancel auction.
    We reserve the right to restrict access to any of our Internet sites and auctions.    We have the right to block or other wise refuse service to any one that has breached this agreement.  If we send notice in any form or we add any name to a blocked bidder list on any site, the Buyer is considered banned from any further transaction with LG, LLC regardless of any alias used. We reserve the right to cancel any and all bids and cancel any auction before it closes for any reason.

     
  16. Shipping and Shipping Rates.
    Auction items can be combined for up to five days for the rates in our shipping table when registering on our web site. In addition you may combine auction items and items from our on line store at the same time for additional savings.   It is the responsibility of the buyer to combine the items and calculate the shipping. We do not combine items automatically.   However, after each auction closes, we will send you a notice with a custom link to register your item at our web site.  By following the instruction that will be provided, you will be able to combine multiple auctions on our web site and it will calculate the shipping discount correctly.  We will prepare a buyer's statement by request only.  The buyer's statement will list and group all of your items that are due with the shipping rates listed below.  Unless you use our web site to register your items and calculate your shipping you may be responsible for the full amount of shipping for each auction item. We can not ship UPS to any US Post box. 


     
  17. Lost Shipment Policy.
    LG, LLC  will insure all shipment.  We guarantee safe delivery of all orders.  However if a shipment is lost you must allow the carrier time to find the item normally 7 days before we can reship or refund the order.

     
  18. Refund Policy.
    All returned items must be in original condition with all of the original packing materials.  The normal processing time for refunds is 30 days.  At certain busy times   it can be as long as 6 weeks or more.  Please be patient as we process your refund.  If this processing time presents a hardship for you, please contact us and we will attempt to expedite your refund.

     

 

Hot Items
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Rocket-Chem

an LG, LLC Company
1794 Marshell Rd.
Wetumpka, AL 36093

Email

gmarshjr69@gmail.com

We accept Paypal
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